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Dear Guests & Team Members

La Familia Cortez has been closely monitoring the evolving coronavirus situation. There is truly nothing more important to us than the health and safety of our guests at La Familia Cortez Restaurants.

The Centers for Disease Control (CDC) have been holding regular press conferences updating the country on the current status of the coronavirus (COVID-19), and what steps should be taken moving forward. In today’s 24/7 media cycle, we understand that panic can often travel faster than the actual disease. As the CDC emphasized, there is not currently a coronavirus pandemic in the United States. A pandemic occurs when a disease is spreading from a variety of sources across a large region, and the number of cases across the U.S. is still relatively small.

In an effort to be transparent, and to educate our community, we want to share with you some of the steps our restaurants have taken (and are taking) to prevent the spread of illness:

  • Serve Safe and Food Handlers certifications, as required
  • Communicated the most effective way to stay healthy and minimize the spread of infectious disease through multiple communications with Team Members including:
    • Reminding Team Members to wash their hands often with soap and water
    • Reminding Team Members not to share personal items like drinks, food, or unwashed utensils
    • Reminding Team Members to cover their coughs and sneezes with tissues or their upper sleeve
    • Reminding Team Members to stay home when ill and communicate with their Manager
  • Reinforce these communications during Alley Rally’s
  • Increased restaurant sanitation procedures, installation of hand sanitizer in high-traffic areas and weekly inspection of wear-washing equipment by a certified technician
  • Communication with the San Antonio Metropolitan Health District on a regular basis to remain informed and receive up-to-date guidance
  • Monitor Team Member health and absenteeism trends to assess overall Team Members health

La Familia Cortez is keeping abreast of the coronavirus situation on a daily basis, and we will communicate updates or any adjustments in our operations, if necessary, for the safety of our community.